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Shipping & Returns

We want to make 3D printing accessible for as many hobbyists and professionals as possible. That's why we offer free shipping on all orders of €300 and above to countries within the European Union*.


Shipping rates

Shipping to EU countries*
On orders below €300 (exclusive of tax), shipping charges vary depending on the package size and weight. The shipping rate is calculated based on a number of factors, including the weight and the package size of the item(s). On orders over €300 (exclusive of tax) we offer free shipping.

Shipping to non-EU countries
The shipping charges for all orders vary depending on the package size and weight. Shipping rates are calculated based on a number of factors, including the weight and the package size of the item(s). All confirmed orders follow conditions of “Delivered at place” (DAP Incoterms).

Want to check the shipping charges before making a purchase?
If you want to check the shipping charges before making a purchase, you can just add the desired items to your cart and click the "View Cart" button. Open the "Estimate Shipping & Taxes" tab and enter your destination to get a shipping estimate. You will not be charged for an order until you submit your credit card information.

Shipping method

We use DB Schenker or UPS to ship orders. Packages are trackable and insured. If your order is not delivered as promised, we can issue a replacement or refund to you. Your order is shipped to your home address or the nearest pick-up location. 

Order Processing

Orders of in-stock items are normally processed and shipped from us within two business days from the date the order was placed. The order processing time is only a guideline and applies to items which we have in stock. Orders of out-of-stock items will be shipped as soon as we have the items back in stock.

If your order contains both in-stock and out-of-stock items, we will wait for up to two (2) weeks for all items to get back in stock before we ship your order. If all items are not back in stock after two weeks, we insist on sending you an immediate partial shipment of the in-stock item(s), and we will pay the cost of shipping for the out-of-stock item(s), as soon as they are back in stock again.

The delivery time is excluded in the order processing time.

Returns & Refunds

If for any reason you're not satisfied with your purchase, you have the right to a refund within 14 days, from the day you received your order. Please note that you may not use the item(s) that you have received before deciding to withdraw from the purchase. The right to withdraw only applies if the item is unused and if it is in its original packaging. The right of withdrawal does not apply to downloadable products or computer software which serial number is delivered electronically.

To begin the return process, please register a support ticket in our Helpdesk and include the following:

  1. Order number
  2. Reason for the return
  3. Description of item(s) you wish to return

We will provide you with further instructions on where returns should be shipped and the amount you will be refunded. We will refund the purchase price as soon as we have received the returned item(s) and verified that they comply with our Return Policy. The refund will be issued to the same payment method used for the order.


* Free shipping to EU countries does not include Italy.